We are open Monday to Friday from 9am until 5pm. Orders received before 3:45pm (Monday to Friday) will be posted via Royal Mail the same day, subject to our prescribers not needing any further medical information. Please note that we are closed on weekends and bank holidays. Orders received out of hours will be processed on the first following working day.
PLEASE NOTE: Due to the current Global Pandemic Royal Mail is no longer guaranteeing that all Special Delivery items will be delivered the next day. They are working hard to fulfil as many next day deliveries as possible. Royal Mail have also stopped some deliveries on a Saturday.
All orders are sent in DISCREET non branded packaging for your peace of mind. Your credit card statement will say ‘Assured Direct’ for your privacy and we are also able to post medicines to an alternative address (for instance a work address). Please note, however, that we are unable to post medicines to third parties- we must ensure that the patient ordering the medicine is the person who receives it.
You will need to sign for your package and if you are not at home a delivery notice will be left and the package will be conveniently held at your local Royal Mail delivery office for collection, or if you requested the premium courier service you can arrange another delivery date by text or email.
Should you wish for delivery on a specific day, then please just call or email us. We’re always happy to help.
We do want our customers to know that we do everything possible to get your order to you as quickly as possible. We are, as all e-commerce businesses are, reliant on our couriers. No courier has a 100% on time record. In the unlikely event that your order is late, please contact us and we will refund you any delivery costs.
We ask that you store your medicines safely and out of the reach of children. In the unlikely event you wish to return unwanted medicines for us to dispose of safely for you, you can post them back to us free of charge.
We have 3 Delivery options at Assured Pharmacy
1. Royal Mail 1st Class - No Signature Required (FREE)
This delivery service does not require a signature upon delivery. This means you don't have to wait around all day waiting for your delivery as it can come through your letterbox. By selecting this you confirm that by attempting to deliver this medication through your letterbox no animals or children will be harmed.
In the majority of cases as long as you order before 3:45pm on a working day then it will be delivered the next day.
This is a free delivery service, there will be no charge to yourself for delivery.
2. Special Delivery (£5.95) (Fulfilled by DPD or Royal Mail)
Special Delivery is a guaranteed next working day delivery service. It guarantees if you place the order before 3:45pm, it WILL get there the next working day or they will refund the delivery charge.
If you order special delivery and it is not delivered on the subsequent day then please let us know and we’ll refund the charge to you directly and claim from DPD or Royal Mail. Please note that special delivery orders posted on a Friday are not guaranteed to arrive on a Saturday, although in most cases they will.
3. Royal Mail Collection (£4.95)
This allows you to have your parcel left at your nearest selected Post Office. You will receive an email and a text message from Royal Mail when your order is ready for collection. You will need some form of ID when picking up the parcel. This is a ‘signed for’ service as all medicines legally have to be signed for.
As this is sent via Special Delivery it should be ready for collection from 1pm the day after you place your order as long as your order is placed before 3:45pm (excluding weekends).
Please note that Royal Mail special delivery orders posted on a Friday are not guaranteed to arrive on a Saturday, although in most cases they will.