Delivery
Information
Choose the delivery option that suits you. Fully tracked and discreet packaging.
Choose From Free Economy Delivery, Premium Delivery, or Post Office Collection
Tablet Delivery | For ED, PE, & Hair Loss
For ED, PE, & Hair Loss
Choose from 3 delivery options: Free economy delivery, Premium delivery, or Post Office collection.
Free Economy Delivery
Tracked 48
Free
It is typically a 2 to 3 working day service, but as an economy option it can occasionally take longer, sometimes up to a week or more
Premium Delivery
Premium
£5.95
Premium delivery with full tracking and multiple delivery attempts. Usually delivered next working day after dispatch. DPD in most areas, Royal Mail/UPS for NI and Scottish Highlands.
Post Office Collection
Collection
£5.95
We can deliver to a local Post Office of your choice. They will hold the parcel for collection so you can pick it up when convenient
Injectable Delivery | For Weight Loss
For Weight Loss
Premium Delivery
Premium
£5.95
Premium delivery with full tracking and multiple delivery attempts. Usually delivered next working day after dispatch. DPD in most areas, Royal Mail/UPS for NI and Scottish Highlands.
Key Information
Prescriber Approval First
Orders are dispatched only after a prescriber has reviewed your medical information and approved treatment
Non-Returnable By Law
Once dispatched, prescription medicines cannot be returned. For safety reasons they can only be used by you, once shipped
If Returned By The Carrier
If the carrier returns your parcel, we assess it on arrival. If safe and intact, we will reship once free of charge
Delivery FAQs
Prescription medicines aren't like normal e-commerce products. We can only dispatch your order once the required checks are complete and a UK prescriber has approved treatment.
Delivery timescales start from dispatch confirmation (when your parcel is handed to the courier).
For full details, please read our Refund Policy and Terms & Conditions.
For full details, please read our Refund Policy and Terms & Conditions.
It depends on what you order and the delivery option selected at checkout.
Tablets can be sent by Royal Mail Economy, or via our Premium Tracked service delivered by DPD (or UPS in Northern Ireland). Injectable pens are dispatched using our Premium Tracked service, which is usually delivered the next working day after dispatch in most areas.
Tablets can be sent by Royal Mail Economy, or via our Premium Tracked service delivered by DPD (or UPS in Northern Ireland). Injectable pens are dispatched using our Premium Tracked service, which is usually delivered the next working day after dispatch in most areas.
Dispatch confirmation means your parcel has left the pharmacy and has been handed to the courier.
Tracking can sometimes update later if the courier scan happens after collection.
Tracking can sometimes update later if the courier scan happens after collection.
For tablets, you can choose either Economy (Royal Mail) or Premium Tracked (DPD / UPS in NI) at checkout.
If speed and reliability matters, we strongly recommend Premium Tracked, it is usually delivered the next working day after dispatch in most areas.
If speed and reliability matters, we strongly recommend Premium Tracked, it is usually delivered the next working day after dispatch in most areas.
Yes, as long as it's an address where you (the named patient) can receive the parcel.
For signed-for deliveries (such as injectable pens), someone must be available to accept delivery.
For signed-for deliveries (such as injectable pens), someone must be available to accept delivery.
Use the tracking link to rearrange delivery where options are available.
If your parcel is missing, delayed, damaged, or marked delivered but not received, please contact us within two working days so we can investigate and help.
Injectable pens are only sent using a premium, tracked courier service.
This is typically DPD for mainland UK and UPS for Northern Ireland.
This is typically DPD for mainland UK and UPS for Northern Ireland.
Injectable pens are delivered in chilled packaging and need special handling in transit.
These steps help ensure safe delivery to the named patient.
These steps help ensure safe delivery to the named patient.
Yes. Injectable pens usually require a signature on delivery.
Please choose an address where someone can accept delivery.
No. Injectable pens cannot be left in a safe place and cannot be diverted to collection points or parcel shops.
Injectable deliveries usually have two delivery attempts.
If both attempts are missed, the courier will return the parcel to the pharmacy. If it returns, we carry out safety checks and where safe we may offer a one-off re-shipment at no extra charge.
If both attempts are missed, the courier will return the parcel to the pharmacy. If it returns, we carry out safety checks and where safe we may offer a one-off re-shipment at no extra charge.
Where a delivery day is agreed as part of your plan, please make sure you'll be available at the address on that day.
If you need to change details before dispatch, the quickest option is your dashboard (where available). If you contact us, we'll do our best to help, but changes can't be guaranteed once processing has started.
If you need to change details before dispatch, the quickest option is your dashboard (where available). If you contact us, we'll do our best to help, but changes can't be guaranteed once processing has started.
You can choose Economy delivery (Royal Mail) or Premium Tracked delivery (DPD, or UPS in NI) at checkout.
If speed and reliability matter, we strongly recommend choosing Premium Tracked, it is usually delivered the next working day after dispatch in most areas.
If speed and reliability matter, we strongly recommend choosing Premium Tracked, it is usually delivered the next working day after dispatch in most areas.
- Economy delivery: Royal Mail (tracked 48 service)
- Premium tracked delivery: DPD for mainland UK and UPS for Northern Ireland
Yes. Tablet orders are packed to be posted through a standard letterbox.
In some cases the courier may still knock, depending on local delivery settings.
In some cases the courier may still knock, depending on local delivery settings.
Yes. With tablet deliveries, safe place and other delivery options may be available depending on the courier, if you selected premium delivery, but in most cases it they can be posted through your letterbox.
Premium tablet deliveries usually have up to three delivery attempts before being returned to us, although in most cases they will be posted through your letterbox.
Royal Mail Tracked 48 aims for 2-3 working days, but delays can happen and it may take up to 1-2 weeks in some cases.
If your Economy tablet parcel hasn't arrived within 10 working days from dispatch, contact us and we'll start an investigation with Royal Mail.
If your Premium Tracked tablet parcel hasn't arrived by the expected delivery date shown on your tracking, contact us:
If your Economy tablet parcel hasn't arrived within 10 working days from dispatch, contact us and we'll start an investigation with Royal Mail.
If your Premium Tracked tablet parcel hasn't arrived by the expected delivery date shown on your tracking, contact us:
- Mainland UK: the next working day
- Scottish Highlands and Northern Ireland: after two working days
Start Your
Treatment Today
Ready to begin?
Complete the quick online consultation and we'll take care of the rest.
Quick Online Consultation
UK Pharmacist Prescribers
Whatsapp Video Support
Discreet Delivery