Legal Information
Last reviewed: 03/03/2026
This page provides regulatory information about Assured Pharmacy Ltd, our Privacy Policy and Cookie Policy, our complaints procedure, and website terms. Purchases and pharmacy services are governed by our Terms and Conditions (including delivery, cancellation and refund rules). If there is any conflict between this page and our Terms and Conditions, the Terms and Conditions apply.
Contents
1. Company and regulatory information
1.1 Company details
Assured Pharmacy Ltd
Company number: 08849099
Email: [email protected]
Phone: 01625 460621
1.2 Pharmacy regulation
Assured Pharmacy is a UK-registered pharmacy regulated by the General Pharmaceutical Council (GPhC).
GPhC registered premises number: 1121967
Pharmacy premises address: Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5BG
You can verify our registration on the GPhC register.
1.3 Superintendent Pharmacist
Our Superintendent Pharmacist is Shirin Jazayeri.
1.4 Prescribers and clinicians
Prescribing decisions are made by UK-regulated prescribers engaged by Assured Pharmacy Ltd or its clinical partners. They are regulated by their relevant UK professional regulator.
If you need to contact our prescribing team, please email: [email protected].
2. Privacy Policy
2.1 Who we are
Assured Pharmacy Ltd is the data controller for personal information collected through our website and services unless stated otherwise.
2.2 Personal information we collect
We collect information you provide, including account details, contact details, consultation responses, health information, payment details (processed by our payment providers), and communications with our team. We may also collect information generated during reviews or consultations, including telephone notes, secure messages, and video or audio communications where they are used. We also collect technical information such as device and usage data.
2.3 How we use personal information
We use your information to provide pharmacy services, assess clinical suitability, dispense and deliver medicines, provide support, manage payments, prevent fraud, and meet our legal and regulatory obligations. Consultations, reviews and service communications may take place by telephone, secure messaging, or video consultation. Where video is used, consultations are usually carried out via WhatsApp, although Zoom, Google Meet, or another suitable method may be arranged if WhatsApp is not suitable.
2.4 Lawful bases for processing
Depending on the situation, we process personal data because it is necessary to provide our services and perform a contract, to comply with legal obligations, for our legitimate interests (such as fraud prevention and service improvement), and/or with your consent where required. Health information is processed for the provision of health or social care and for reasons of public interest in the area of public health, in line with applicable law.
2.5 Who we share information with
We may share information with healthcare professionals involved in your care (including your GP where required or appropriate), pharmacies, suppliers, delivery partners, payment providers, identity and fraud prevention providers, IT and hosting providers, and professional advisers. We only share what is necessary for the purpose.
If you tell us that you need language or communication support, we may use that information to help arrange safe communication, including by working with an interpreter or support person arranged by you.
2.6 International transfers
We aim to store and process data in the UK. If we use service providers located outside the UK, we will ensure appropriate safeguards are in place.
2.7 How long we keep information
We keep personal information for as long as needed to provide our services and to meet legal, regulatory and professional requirements, including record-keeping obligations for pharmacy services.
2.8 Your rights
You may have rights to access, correct or delete your information, restrict or object to processing, and to data portability. Some rights are limited where we must keep information for legal or clinical reasons.
2.9 Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission is completely secure, so you should also protect your account credentials.
2.10 Privacy complaints
If you have questions or concerns about privacy, contact us at [email protected]. You can also complain to the Information Commissioner's Office (ICO) if you are not satisfied with our response.
4. Complaints procedure
4.1 How to make a complaint
If you are unhappy with any part of our service, please contact us first so we can investigate and try to resolve the issue. Complaints should be made in writing so we have an accurate record.
Email: [email protected]
Write to: Assured Pharmacy Ltd, Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5BG
4.2 What to include
Please include your name, order number (if applicable), a description of the issue, and any relevant photos or documents.
4.3 Timescales
We aim to acknowledge complaints within 3 working days and to provide a full response as soon as reasonably possible.
4.4 Escalation
If you are not satisfied with our response, you can ask for your complaint to be reviewed. You may also raise concerns with the relevant regulator or ombudsman where applicable.
5. Website terms
5.1 Information on the website
Information on our website is provided for general information and is not a substitute for professional medical advice. Always read the patient information leaflet supplied with medicines and follow directions.
5.2 Use of the website
You must use our website lawfully and must not attempt to interfere with its security or operation.
5.3 Intellectual property
Website content is owned by or licensed to us. You must not copy or reuse content without permission, except where permitted by law.
6. Updates to this page
We may update this page from time to time. The current reviewed date will be shown at the top of the page.