A pharmacy you can trust.

Usually not. For weight-management treatment, you will need to provide your GP details and allow relevant treatment information to be shared for safety. For most standard tablet treatments, GP contact is not usually required, although the prescriber may recommend it or request further medical information.

Completed assessments are reviewed as quickly as possible. If no further information is needed, approved orders are usually dispensed the same day during pharmacy operating times. Review, dispatch and delivery dates cannot be guaranteed.

The medicine will not be dispatched and you will receive a full refund for the relevant order. The prescriber may explain why treatment is unsuitable, suggest another option or advise you to speak to your GP.

Yes. You can contact the pharmacy team by phone, email or WhatsApp, and video consultations are available when needed. Core customer service hours are Monday to Friday, 9.00am to 4.30pm UK time. The pharmacy also processes and dispatches some orders on Saturdays, but customer service is not open at weekends.

Eligibility depends on your BMI, ethnicity, weight-related health conditions, medical history and current medicines. The prescriber confirms both eligibility and clinical suitability after reviewing and verifying your information.

Yes. A video consultation is required before the first supply of weight-management medicine. Further check-ins and video reviews are also required during treatment so your progress, dose, side effects and health changes can be reviewed safely.

You receive ongoing pharmacy support, regular check-ins and scheduled clinical reviews. You can request changes to future supplies through your dashboard or by contacting the team before the stated cut-off. Dose changes, switching treatment and restarting after a break must be approved by a prescriber.

You can compare the available options and tell us your preference. The prescriber considers your health, current medicines, previous experience and how you want to use treatment before confirming what is safe and suitable.

Contact the pharmacy team for a review. Do not increase the dose, take extra tablets or combine treatments without approval. A prescriber can check how you used it and, where appropriate, consider a different dose or treatment.

Yes. Sign in to your account to repeat a previous order or select another option for review. Every order is checked, so tell us about any changes to your health, medicines, response or side effects before reordering.

Complete the confidential online assessment and choose your preferred option. A UK prescriber reviews your hair-loss pattern, health and medicines before deciding whether treatment is suitable. A video call is not normally required.

Hair changes are gradual. Some men notice reduced shedding or improved density after three to six months, but six to twelve months gives a fairer assessment. Continued treatment is normally needed to maintain the benefit.

The most realistic aim is to slow or stabilise further male pattern hair loss. Some men also see thicker hair or some regrowth, but results vary and long-standing areas of complete baldness are less likely to respond.

Treatment can help delay ejaculation and improve control during sex, but response varies and it is not a permanent cure. The prescriber will confirm whether an available option is suitable for you.

Not necessarily. The licensed oral treatment is taken only when needed, usually one to three hours before sex, and no more than once in 24 hours. Always follow the instructions supplied with your prescribed medicine.

Tell the prescriber about erection problems and every medicine you take, particularly antidepressants or other sexual-health treatments. This can affect which option is safe, and treatments should not be combined without clinical approval.

A UK-registered prescriber makes the clinical decision after reviewing your assessment and any additional information required. Completing an assessment or placing an order does not guarantee that a medicine will be prescribed or supplied.

We dispense UK-licensed medicines from our registered UK pharmacy. Where a generic medicine is prescribed, the manufacturer, packaging and appearance may vary, but the active ingredient, strength and pharmaceutical form will match the prescription.

Yes. Your health and account information is handled confidentially in line with UK data-protection law and our Privacy Policy. Information is only shared where needed to provide safe care, meet legal obligations or, where applicable, communicate with your GP.

You can contact the pharmacy team with questions about taking your medicine, side effects, your response or your next order. Where clinical advice is needed, a pharmacist or prescriber can review the issue and advise on the appropriate next step.

Eligible erectile dysfunction, premature ejaculation and hair-loss tablet orders can use Free Economy delivery, £5.95 Premium tracked delivery or £5.95 Post Office collection. Weight-management medicines use Premium tracked delivery. The options available for your order are shown at checkout.

Free Economy delivery usually takes two to three working days after dispatch but is untracked and can sometimes take much longer. Premium delivery is fully tracked and usually arrives the next working day after dispatch in most mainland areas, but no delivery date is guaranteed.

Delivery times begin when you receive dispatch confirmation, meaning the parcel has been handed to the courier. They do not begin when you place the order, as prescribing and pharmacy checks must be completed first.

Weight-loss injection parcels require prompt receipt and normally need someone available to accept them. Most tablet parcels are designed to fit through a standard letterbox, although the courier may still require delivery in person depending on the service and local arrangements.