We are open Monday to Friday from 9am until 5pm. Orders received before 3:45pm (Monday to Friday) will be posted via Royal Mail the same day, subject to our prescribers not needing any further medical information. Please note that we are closed on weekends and bank holidays. Orders received out of hours will be processed on the first following working day.
All orders are sent in DISCREET non branded packaging for your peace of mind. Your credit card statement will say ‘Assured Direct’ for your privacy and we are also able to post medicines to an alternative address (for instance a work address). Please note, however, that we are unable to post medicines to third parties- we must ensure that the patient ordering the medicine is the person who receives it.
You will need to sign for your package and if you are not at home a delivery notice will be left and the package will be conveniently held at your local Royal Mail delivery office for collection, or if you requested the premium courier service you can arrange another delivery date by text or email.
Should you wish for delivery on a specific day, then please just call or email us. We’re always happy to help.
We do want our customers to know that we do everything possible to get your order to you as quickly as possible. We are, as all e-commerce businesses are, reliant on our couriers. No courier has a 100% on time record. In the unlikely event that your order is late, please contact us and we will refund you any delivery costs.
We ask that you store your medicines safely and out of the reach of children. In the unlikely event you wish to return unwanted medicines for us to dispose of safely for you, you can post them back to us free of charge.
We have 3 Delivery options at Assured Pharmacy
1. Royal Mail 1st class recorded delivery (FREE)
This is a ‘signed for’ service as all medicines legally have to be signed for.
In most cases if you place you order before 3:45pm, it gets there the next day, although this is not guaranteed. Royal Mail state that 1st class is a 1-3 day delivery service.
There is no minimum order value for free delivery. At Assured Pharmacy the price you see is always the price you pay.
2. Royal Mail Special Delivery (£4.95)
Special Delivery is Royal Mail’s guaranteed next working day delivery service. It guarantees if you place the order before 3:45pm, it WILL get there the next working day or they will refund the delivery charge.
If you order special delivery and it is not delivered by 1pm on the subsequent day then please let us know and we’ll refund the charge to you directly and claim from Royal Mail. Please note that Royal Mail special delivery orders posted on a Friday are not guaranteed to arrive on a Saturday, although in most cases they will.